Refund Policy

Return & Refund Policy Last Updated: 15-June-2026 Thank you for shopping with Oistre. Due to the hygienic nature of cosmetic, skincare, beauty, and personal care products, all purchases made through our website are subject to a strict No Return, No Refund, and No Exchange Policy. Returns We do not accept returns of any products once they have been delivered. All sales are final. Refunds Refunds will not be issued for: Change of mind after purchase Incorrect product selection by the customer Dissatisfaction based on personal preference, including fragrance, texture, color, or expected results Products that have been opened, used, damaged, or altered after delivery Delays caused by shipping carriers or circumstances beyond our control Damaged, Defective, or Incorrect Products If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery by contacting our customer support team. To review your request, please provide: Order number Clear photographs of the product received Photographs of the outer packaging A brief description of the issue Upon verification, we may, at our sole discretion, provide a replacement for the affected item. No cash refunds will be issued. Order Cancellation Orders may be cancelled only before they are processed and dispatched. Once an order has been shipped, it cannot be cancelled. Contact Information For any questions regarding this Return & Refund Policy, please contact us: FISMO OISTRE PHARMACEUTICALS AND COSMETICS PVT LTD 2nd Floor, Al Harsh Planet Ashokapuram, Kozhikode, Kerala – 673004 Email: care@ouroistre.com Phone: +91 99954 55994 Changes to This Policy We reserve the right to update, modify, or replace this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.