Terms of service

Terms of Service

Last Updated: 15-June-2026

Welcome to Oistre. These Terms of Service ("Terms") govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Company Information

This website is owned and operated by:

FISMO OISTRE PHARMACEUTICALS AND COSMETICS PRIVATE LIMITED
2nd Floor, Al Harsh Planet
Kuniyilkavu Road, Kozhikode, Kerala – 673004
Email: Oistreofficial@gmail.com
Phone: +91 99954 55994

2. Eligibility

By using this website, you represent that:

You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
The information you provide is accurate and complete.

3. Products and Services

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate. However, we do not guarantee that all information is error-free.

We reserve the right to:

Modify product information without prior notice.
Discontinue products at any time.
Refuse or cancel orders at our sole discretion.

4. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR).
Applicable taxes, if any, will be charged as per Indian laws.
Payment must be completed before an order is processed and shipped.
We reserve the right to correct pricing errors and cancel orders affected by such errors.

5. Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept, reject, or cancel any order for reasons including but not limited to:

Product unavailability
Pricing or product description errors
Suspected fraudulent activity
Violation of these Terms

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method.

6. Shipping and Delivery

Orders are generally processed within 1–2 working days and delivered within 3–5 working days across India.

Delivery timelines are estimates only and may vary due to circumstances beyond our control. We shall not be liable for delays caused by courier partners, natural disasters, governmental actions, or other unforeseen events.

7. Returns and Refunds

All purchases are subject to our Return & Refund Policy.

Due to the hygienic nature of cosmetic and personal care products, we generally do not accept returns, refunds, or exchanges except in cases where a damaged, defective, or incorrect product has been delivered.

8. Product Usage Disclaimer

Our products are intended for external use only unless otherwise specified.

Customers should:

Read product labels and instructions carefully before use.
Perform a patch test where appropriate.
Discontinue use and consult a healthcare professional if irritation or adverse reactions occur.

Individual results may vary, and we do not guarantee specific outcomes from the use of our products.

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Brand names
Product names
Images
Graphics
Text
Designs

is the property of FISMO OISTRE PHARMACEUTICALS AND COSMETICS PRIVATE LIMITED and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, FISMO OISTRE PHARMACEUTICALS AND COSMETICS PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of the website
Purchase or use of products
Inability to access the website
Errors or interruptions in service

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

11. User Conduct

You agree not to:

Use the website for unlawful purposes.
Interfere with the operation or security of the website.
Upload or transmit harmful code or malicious content.
Violate any applicable laws or regulations.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Kozhikode, Kerala.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will become effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us: